If all requirements have been fulfilled within the application (confirmed on the Review & Submit page of your application) and you still receive an error when trying to submit, there may be an issue with the files converting/loading. This can be checked by confirming that all materials have the status Received with a timestamp shown below.

When uploading a file to your application (typically a PDF) you may see it get stuck with a Converting status as shown here:

The application is not able to submitted until the file has finished converting and the status changes to Received with a timestamp:

1. Navigate to the Deliveries page and click the Edit hyperlink next to the applicable application to manage the delivery.
2. Ensure the Documents step is selected under Application Steps and click Add File next to the requirement within the application
   
3. Materials and letters that have already been added to to your Dossier account (on the Materials or Letters page) will immediately display on the Choose Existing tab, and can be selected to attach to your application. This action will add the file/letter to your Dossier and attach it to the application. 
   

Navigate to the Deliveries page and click the Edit hyperlink next to the applicable application to manage the delivery. The Review & Submit Application Step page will display.

• Document Requirements: Check for requirements marked with a red exclamation mark and ensure the number of uploaded files matches the requirement. If more files are needed, click the Edit (pencil) icon to upload additional ones.
• Forms: A green check mark indicates the form is completed, a red exclamation mark shows it is not, and no mark means the form remains incomplete. You must address any forms with red exclamations or no marks and complete all required fields.